I called them when I was in need of services. Told them when I needed them to start.
They gave me a price over the phone. Setup a meeting to go over care needed for my parents - they were almost 30 minutes late. They then changed the price - said they would contact me the next day (never did). I called them because they were supposed to start service the next day and found out they were not even planning on starting. Luckily I called and found out - otherwise my parents would have been in serious trouble. How do companies like this stay in business.
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