I took my dog in to get her teeth cleaned. I have used vets for less several times in the past and always been very satisfied with the service. I dropped my dog off before 8:00am. No one mentioned at check in that this was a very busy day. At 2:30 I called to check on my dog as I usually had been called with an update before noon and by dog had been ready to pick up by 1:30 or 2. At 2:30 I was informed that they had not started work on my dog yet but assured by she would be treated soon. At 4:45, 15 minutes before closing I returned to the office because surely my dog would be done as they were closing soon. I was kept waiting for 15 minutes and then informed that they still hadn’t started on my dog but would shortly. They told me to come back in an hour. When I asked if my dog had been kept in a crate this whole time I was informed she had. I got my dog from a puppy mill rescue and she has always been very anxious when kept in a crate so I try to avoid it. When I go on vacation I always have a friend watch her as I know a kennel would cause unneeded stress. Now my poor dog had been left in a kennel for over 9 hours. I arrived at 6:00 and was told that they were just finishing up with my dog but she would be ready shortly. When I mentioned at the front desk how upset I was that my dog had now been there for more than 10 hours I didn’t even get an apology, just a “February is a very busy month for us”. I brought my dog in during February last year and had none of the same problems. I got no consult with the vet after the cleaning as I had with every other visit to Vets for Less. On the way home I noticed that my dog didn’t even appear groggy. Every other occasion my dog had been kept for at least an hour after her teeth cleaning to make sure she was waking up properly, but this time when I pick her up less than an hour and a half after they start the cleaning and she isn’t even groggy. I can only imagine that since she was an end of the day case they rushed through it and used minimal anesthesia
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