Neal came to my home for a routine cleaning only to learn that my system needed a good cleaning and a new starter for my heating unit. I was not at home during the service call but Neal did call me and said, "I can get it cleaned today and install a new starter for a grand total of $667.00." I authorized Neal to proceed with the work. When I got home that night the invoice left for me stated that my credit card was charged $739.00....$72.00 more than what Neal quoted me. Although I rate his service as being very good, I was charged $72.00 more than I was quoted and lead to believe. Also, when I went out to inspect the unit I did find 2 sheet metal screws laying in the work area. This concerned me at first but after inspecting the unit it appeared that everything was in tact. Overall, great service...I would simply suggest that they include taxes and other fees when providing a customer a quote. Otherwise, it comes across as being mislead.
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