I took my cat here on super bowl sunday because they were the only place open. He had a urinary tract problem and was all blocked up and howling in pain. They informed me that he needed a catheter to unblock his bladder and would have to be monitored to make sure he could go on his own before he could come home. I came to visit him on the second day of hospitalization and I barely recognized my own cat. He looked miserable, exhausted and doped up to his eyeballs. His cage had a warning of "will bolt" on the nametag meaning he will run away. He never enjoyed strangers or the vet in general, but I wonder what kind of trauma they put him through to get his catheter in. They later informed me that his breathing was off and he could have heart disease. This cat had no medical problems besides the bladder issue prior to this, mind you. I have no doubt in my mind that the poor treatment/and or manhandling of him by Grady's staff is responsible for his heart condition. I took him home to get him out of there that night and they gave me an assortment of pills that I was supposed to jam down his throat starting the next morning. Does this sound like the kind of treatment you want to give an animal who has been through a traumatic experience and has a heart condition? All this to the tune of over $1000 out the door. My regular vet informed me he now has fluid on his lunges and may not fully recover. It's now a waiting game to see what happens, but if nothing else Grady has lost a customer for good. Please do not take your beloved pets to these hacks.