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EPIC FAIL - Review by Guest | Avas Flowers

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EPIC FAIL 2/1/2013

I gave it one star only because we have to leave at least one star in the ratings here. I wanted to leave zero star rating. That's what is earned w/absolutely NO service. I called to ask a simple question, a call which they invite all over the website w/their number in bold. I was on hold listening to a very repetitive/unrelenting/annoying recording for over 20 minutes -- I REALLY wanted a certain beautiful tulip arrangement -- so it kept me holding for them. At almost 25 freaking minutes someone took me off hold but never answered -- never said a word. I could hear people talking in the background & also the person holding the phone, moving it around & breathing. For about 2 minutes I said things like, "hello? Anyone there?" Nothing. No response whatsoever. Then, I was disconnected. The only 'service' I rec'd from this NOT LOCAL company who lies & says they are in our "community," was to be able to craft an email to them about my experience, which I'm confident will be summarily discarded. This was enough info to know that this company is not professional, organized or anything that would encourage me to give them my hard-earned money -- not even for the perfect tulip arrangement. If I did business like they do, I'd be out of business. EPIC FAIL. more
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