Jake was here to diagnose and correct an Air Conditioning problem. He arrived on time, was personable, quickly diagnosed the problem, went on to ask if there was anything else he could do re the other systems in the house. Unfortunatley the AC problem required provisioning of parts that had to be acquired from the manufacturer and be shipped from their warehouse. About an hour after Jake (the tech) left, ARS parts called to verify that the part had been ordered and identified an expected receipt date and to expect a call to provide installation. All done with good communiation w/customer and professionalism.
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