ARS / Rescue Rooter Manassas

ARSput in a new system for us in Nov2021 and did not install the correct thermostat for the system we purchased. Tech said humidity control is one of the features that would not be available with the temporary thermostat. Techs claimed those were backordered and for US to call back in 2 months to see if they came in. Sales rep said to call back in 2 weeks. We tried every other week to contact them at the number they gave us to check to see if they came in but no one would pick up the phone. With the current weather the house is extremely dry because the humidifier would not turn on. Called service to have a tech come out and determine why the humidifier would not turn on (we know it is because of the wrong thermostat). I asked if they had any record of us needing the correct thermostat. They said no even though it was known we paid for it and they installed a temporary one. I regret trusting them that they would follow through on their word. Should have not signed the loan agreement until the correct thermostat was installed. It is sad I had to keep on checking for the thermostat instead of them putting in an order especially with the amount we paid for the system. Extremely bad and untrustworthy customer service. more

On time, courteous, professional, and thorough. more

John P. was the ultimate professional and expert for my HVAC replacement. He took time to explain his plan for removing the old system and replacing with a more quality system. His service was very timely, professional, and right on target. Very motivated and knowledgeable about his craft of 32 years! Please thank John P. for his outstanding service and leadership of his team. He is why I will refer to others. more

Jason Grey is an Expert technician that take pride in knowing his craft and skill. I was truly please with Jasons expert knowledge, direct feedback, and understanding customer's needs and requirement. He made the difference in just getting another HVAC system and getting the best value for what I needed today! He was truly outsanding at listening to the customer and translating my needs into a value based solution. Most importantly, I valued his direct feedback and concern, much of what I was acustomed to after 30 years of military service. Please find a way to reward or promote this valued technician who I requested from an earlier HVAC problem three years ago. He is someone I would truly recommend to colleages and friends alike. Thanks to Jason, I will keep ARS at the top of my list of companies to recommend to others. more

Tim, Smith has been working on my systems on and off for the last 10 years. Each time he comes out he is always very helpful and polite in answering my questions for what is wrong with my system. His repair knowledge is outstanding when it come to whats wrong with the system and will not leave until you are satifield. I would recommend this tech to anyone who needs a great technition. more

George Sowers, Jr, of ARS in Manassas, Va was prompt, professional, knowledgeable, and courtious. I highly recommend George at ARS! more

Jake was here to diagnose and correct an Air Conditioning problem. He arrived on time, was personable, quickly diagnosed the problem, went on to ask if there was anything else he could do re the other systems in the house. Unfortunatley the AC problem required provisioning of parts that had to be acquired from the manufacturer and be shipped from their warehouse. About an hour after Jake (the tech) left, ARS parts called to verify that the part had been ordered and identified an expected receipt date and to expect a call to provide installation. All done with good communiation w/customer and professionalism. more

Billy from ARS did a great job today installing a new AC system. Billy was on time, professional, easy to work with and explained everything thorougly. I would definitely work with this ARS team again. more

WOW is all I can say about Travis. He is by far the best service tech that has ever been to my house. He was polite and fixed my issue quickly. I will be requesting him and only him from here on out. more