We are military and had orders overseas. Chose Birdy to manage our house. They had good reviews and touted military connections.
Immediate frustration @ sending emails and getting no response. Emails @ needed preventive maintenance, or ANY issue, and the reply would be " I'll pass this to so and so" and there was never a follow up. Even when I repeatedly emailed. When we returned 1 yr later, we found the same lack of follow thru happening to the tenant. There are small things that need to be fixed, that have been reported- but no response.
Then, the A/C compressor started dying in rental house. Tenants contacted Birdy 31 May. Birdy scheduled man to check it out. He consistently missed his appts. He did a hard start kit(?) when he did show, but used one too large. It did not work. The tenant repeatedly contacted Birdy over A/C quitting- in 100 + degree TX temps! Birdy told tenant, after 12 days of problems, the compressor needing replacing and would notify us. However we never received ANY notice of this issue! In fact, the first we heard, was 22 days after tenants first notice of A/C not working- when we received estimate in email. I contacted Birdy via phone to find out just what was going on. 5 days later, we still had NO info. Had to go to rental house and speak with tenants to assess situation and have 3rd party look at A/C. When we told Birdy to fix it- we were told it would be done the next day. 3 days later and Birdy told our tenants it would be a couple more days. I contacted the prior 3rd party- who were able to secure part and fix that same day !
I'd like to know how Birdy can justify this? Over 30 days of an A/C failing/not working from 2 pm until after midnight. If I had not stepped in and resolved this myself, my tenants would be without A/C today (102 degrees outside), tomorrow and who knows how much longer.
Not acceptable business practice. We are ending our contract with Birdy.
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