I booked a move with ease with the salesman Rony. When the day of my move actually came, I have to say, I've never been so mistreated.
I was given a 1-2pm window for my movers to arrive. 1:58, and not so much as a whisper. After 2pm, I called to find out where my team was. I was told they were a half hour away. Okay, the earlier move ran late. Half hour came and went, and I called again. This time, 15 minutes. Again, no word. This proceeded until 4pm, regardless of the fact that I had warned that I was going to be subject to fines from my building for a late move.
When the movers finally showed, they walked in the door defensive and belligerent. They complained that the people before had extra stuff, and tried to prove it with their sweaty shirts. This still didn't explain why I never got a phone call to give me a heads up. My husband and I both missed a day of work.
Then, the movers really started to be difficult. They said that our stuff wouldn't fit on their truck because they had another person's load of stuff. And that they didn't expect any boxes, because they weren't on the list. I had talked to Rony about boxes. I also told someone at the company when I phoned to let you know I was having difficulty with my movers that I had boxes and he said "of course you do."
Why would you plan to move someone from a 2 bedroom apartment in NYC and not anticipate that they have any boxes? Do people only move furniture?
I wasn't paying on volume, I was paying an hourly rate, this shouldn't have been an issue. But because their truck was half full of the previous move (which was long distance to Florida), the foreman (Mike) of the crew rudely decided to just cancel my move. He said he didn't have to give me any better justification than that.
The company representatives were no help either. They gave me my deposit of $50 and abandoned us. I was left feeling desperate and helpless.
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