I'm not even going to give this company a single star. Their customer service reps (Ashley especially) are extremely (EXTREMELY) rude, need to take a few English classes (and these are not ESL people), and anger management classes. They could also use a few lessons on their products and their contracts. Communication between departments would also prove beneficial. Service is questionable.... We had a new phone service installed at our home, Safe Touch charged us $75 to connect with the new service. In the meantime, while the service was "disconnected" they still were able to contact us through their system. Now, if they are charging us $75 but could still communicate with us, why bother? I know, I know..... money money money money money. As well, the system is supposed to be able to be used w/out monitoring by forwarding the alarm signal to another number (even your own number). That NEVER worked and customer service was not willing to help without charging us (this was before we changed phone service). It's a shame because the system was fine - it's just the after-service that is complete garbage.
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