Good: Polite. Willing to keep coming out.. Bad: Expensive. Didn't address everything they said they were going to when they provided their estimate. Still have the critter. Still have a hole in the side of my house that they said they were going to close up the next day when they returned. Left a trap, said they'd be back the next day, that was several weeks ago, haven't heard a word from them since and still have their trap.
Once they have your money they tend to disappear. I had a similar experience with them approx 10 years ago.. Improvements: Follow through with what they say they're going to do. Follow up at the end to see if the customer is satisfied. Don't try to wiggle around the warranty. Basically be more professional and honest..
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