My daughter was in an accident and Al's was called by the State Police. The rear end of the vehicle was perched upon the guard rail, and their were concerns about damaging the gas tank while attempting to remove it. Al's came out with a tow truck that has a crane that could lift the back end of the car off the guard rail-this took about 10 minutes. The charges? $5000.00!!!!!!!!! According to our insurance company, they charge $750 per hour (which I understand is reasonable for this service) but charge a 4 HOUR MINIMUM!!!!!!! Then charged $190 for administrative fees (i.e. they faxed the bill to our insurance company), $25 for a pair of gloves, etc... Now they will not release the vehicle until the $5000 bill is paid. Keep in mind that we did not have a choice in tow companies-The state police made that call. And now our vehicle is being held hostage until the ransom is paid. What a rackett!!!! We will definately be calling the state of NH about this, and I hope our insurance company takes them to court.
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