I talked to John on a Friday, discussing the fact that my lease was nearing end of term and I was interested in finding a new vehicle. He asked what I had in mind for model, options, color and pretty much everything else you could think of so he'd be able to find what I wanted. We set up an appointmenbt for the following day and when I got there he had pretty much the exact car I'd had in mind waiting for me. To top it off, I'm paying less than the amount I had in mind before coming in. This was the easiest car buying experience I've had by far.
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