Good: The personal attention to our needs.. Bad: NA. Improvements: NA. Other: These people are amazing. They let us take samples home to look at, and they have been very accomodating in regards to our scheduling. They let us paint a couple of rooms and come back when we are finished painting those rooms to do the install.The installers are very professional and very good. I will always use them for any future floor covering needs. Del White, Newberg.