i used their ATM @ the alderwood location last Dec 18 2011 and I tried taking out $500.00 and it wouldn't let me so I tried again and still wouldn't and says on the machine that I've exceeded transaction limit, so thinking that maybe their policy on amount limit has changed. I tried again but this time for a lesser amount for 300$ and I finally got the money, however I was not able to get my account balance because their network was down or something. Monday comes 12/20/2011 and I went back to becu to get some more money and I did a balance inquiry first like I usually do and lo and behold all of a sudden i am missing $1000.00 on my acct. I immediately went to the teller and she tells me that I withdrew that amount on the 18th of Dec . Told her that I asked for 500$ twice on the atm but only received 300$ the third try, she also told me that I have a max of 1000$ for withdrawal in one day. If so, why was I able to get the 300$ after supposedly taking out twice 500$ withdrawal?! The teller tells me that it will take 24 to 48hrs of investigation for them to review their cameras and audit all the transaction on that ATM! In the meantime, I've no money in the bank and I'm still waiting for them to return my hard-earned money on my acct. I am contemplating to go to king5 and report this incident to Jesse Jones!!! I've been with becu for more than 10 years and this is the first time that this thing happend to me.
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