We moved our money from Bank of America to BECU. We had heard that they had great customer service and we wanted to get away from banks. Outside of checking/savings, the customer service, specifically construction loan dept and home equity loan dept, has been stunningly unprofessional.
BECU recommended a home equity loan as a way to finance our home addition. We wasted four months actively pursuing a home equity loan only to find out that - at the end - that our project does not qualify for this product. Our loan representative was not properly trained and provided us with the wrong information. We received an apology and our money back from the appraisal. We were directed to the construction loan dept and told that there was a loan product coming available in July that we might qualify for. They would be in touch. We waited until July 11 but did not receive a call. As of today, Aug. 3, I have left nine messages with the person who was supposed to call me back. She called back after msg number 5 and left a voice mail msg that she would like to talk to me about the construction loan. I called back, left another msg. Over the past three weeks I have left two messages with her supervisor, one msg with the loan dept manager, one msg with the branch manager. I have not received a reply from anyone. We are going to move our money. This lack of professionalism brings into question the integrity of this credit union and we are not comfortable having our money handled by such an unprofessional institution.