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Terrible! Customers best interests not in mind - Review by Guest | Eagle Walk-In Clinic At Guilford College

Eagle Walk-In Clinic At Guilford College


Terrible! Customers best interests not in mind 12/17/2011

Care is average. Standard primary physician care. Issue is with administration and systems. And that is a BIG issue for us in our Healthcare system so listen up! It means Money. I specifically stated upon arrival that all services needed to be in network group for Aetna. I was assured this would be the case. I received $300 in out of network charges for lab work that they sent to an out of network lab! Sloppiness. I sent them a list of 7 In-Network labs within 10 miles of their facility. When I called the site administrator to inform them that they failed to live up to the promise they made to me to keep all services in network, they informed me labs were a separate service and it is the patient's responsibility to make sure the Dr. sends to in network lab. I asked what the process would have been if i were to request to keep lab work in network. answer, "we don't really have one you need to ask". What form would i fill out to request/document an in network lab? "There is not any form or system". What informs the patient that work will go to an outside lab vs. the one they have on site? "the Dr. would tell you". The Dr. did not tell me. Clearly they have no interest in the welfare of the patient or your money. This is pure laziness and sloppiness. It is simply easier for them to bulk ship all the samples for the day to one lab. I was actually told "well, we can't check to see if labs are in network for everyone. It would be impossible" Seems like a pretty standard check to me. They sure seem pretty eager to check "every patient" that comes in that they can pay before the y help and that every patient fills out their redundant forms. Net unless you are very lucky and the services they provide all aligned to your in-network coverage, go somewhere else that has systems to support both themselves and you. more
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