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Eagle Walk-In Clinic At Guilford College - 3 Reviews - 603 Dolley Madison Rd, Greensboro, NC - Doctors Reviews - Phone (336) 294-6190

Eagle Walk-In Clinic At Guilford College

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603 Dolley Madison Rd
Greensboro, NC 27410
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(336) 294-6190
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Reviews

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Best

This office is great. I love Dr. Alan Ross. He has helped us to get my husband's cholesterol down. He has helped with a fungal infection and referred us to a dermatologist w...

Worst

Care is average. Standard primary physician care. Issue is with administration and systems. And that is a BIG issue for us in our Healthcare system so listen up! It means Mone...

Terrible! Customers best interests not in mind 12/17/2011

Care is average. Standard primary physician care. Issue is with administration and systems. And that is a BIG issue for us in our Healthcare system so listen up! It means Money. I specifically stated upon arrival that all services needed to be in network group for Aetna. I was assured this would be the case. I received $300 in out of network charges for lab work that they sent to an out of network lab! Sloppiness. I sent them a list of 7 In-Network labs within 10 miles of their facility. When I called the site administrator to inform them that they failed to live up to the promise they made to me to keep all services in network, they informed me labs were a separate service and it is the patient's responsibility to make sure the Dr. sends to in network lab. I asked what the process would have been if i were to request to keep lab work in network. answer, "we don't really have one you need to ask". What form would i fill out to request/document an in network lab? "There is not any form or system". What informs the patient that work will go to an outside lab vs. the one they have on site? "the Dr. would tell you". The Dr. did not tell me. Clearly they have no interest in the welfare of the patient or your money. This is pure laziness and sloppiness. It is simply easier for them to bulk ship all the samples for the day to one lab. I was actually told "well, we can't check to see if labs are in network for everyone. It would be impossible" Seems like a pretty standard check to me. They sure seem pretty eager to check "every patient" that comes in that they can pay before the y help and that every patient fills out their redundant forms. Net unless you are very lucky and the services they provide all aligned to your in-network coverage, go somewhere else that has systems to support both themselves and you. more

Walk-in-Clinic 1/1/2011

I was very disappointed in a visit that I had recently had as well as a couple of other visits that I have had in the past. The most recent appointment ended after I waited for over 2 hours, which I might add that I don't mind the wait, but the Doctor came in looked at me for 2 seconds and then begain to tell me that I had a virus without even doing a strep culture. My glands were very swollen, both ears had fluid, sinuses were swollen, this by the Doctor, not to mention my ears and throat were killing me. Then she proceded with her "You have the same thing everyone else has that I've seen today" speech. I hate to be the one to tell her but everyone is different and should be treated so. Over the years the medical field or the so called practice of medicine has let the public down, patients as a whole just want to get better, that doesn't mean we want a majic pill to make things better, but someone to really listen and try to work with us(patients) to get us well. more

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Great Doctors! 3/29/2006

This office is great. I love Dr. Alan Ross. He has helped us to get my husband's cholesterol down. He has helped with a fungal infection and referred us to a dermatologist when he was not successful in treating a bad rash that would not go away. He has been great with sinus infections and ear infections. His yearly checkups are very thorough. They take most types of insurance. You must make appointments in advance as the office is busy and booked. But I have been able to call early in the morning when I needed to see a doctor and get into the office that day. The office is located in the heart of Guilford College with easy access to Market Street or Friendly Avenue. more
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Additional information

  • Hours:

    Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
  • Payments:

    Master Card, Visa
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