I had a 3 ft. diameter water damage spot caused by a portable airconditioner. After trying unsuccessfully to remove the spot myself, I called in ServPro of Stamford, CT. They said that they could restore the carpet and quoted over $700 to remove the damaged padding, dry out the floor and clean the carpet. The project manager never mentioned that there was a chance that the stain could not be removed. I had to pay them half after the old padding was removed and the rest after the carpet was cleaned. I inspected the carpet while it was still wet and it appeared clean. After it dried the stain mysteriously reappeared. They said that it was due to imbedded dirt in the carpet and came and tried to reclean it using three different cleaners. The stain reappeared. When I called the office to tell them, they said that they could do nothing more and they did not guarantee their work. I am very disappointed that they were not up front with me about the chance that the restoration would not be successful. Had I been informed, I would have put the substantial money I paid them towards installing new carpet.
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