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Received great body work service - Review by Guest | University Audi

University Audi


Received great body work service 2/5/2010

I wanted to thank University Audi for the body work they did on my VW Rabbit. I was in a fender bender and they took care of the hood repair. There was a small issue in the beginning where they accidentally missed a few nicks in the paint but after filling out the Service Follow Up Request I received from the email, the Service GM contacted me ASAP to correct matters and in no time, I was good to go! The never made me feel like I was being a pain in pointing out their error and I am so grateful that they continued to treat me with the utmost respect, courtesy and wonderful customer service that most places don't even come close to offering. Thank you to Paavo in Service and Miles, the Service GM for turning a situation that could have been maddening to one of great expectations! Just to add, the front desk folks were very kind and engaging -which is nice when you're a customer waiting for a vehicle. It makes you feel like you're part of the "family"...JOB WELL DONE V W Audi!! I will look forward to my next V W vehicle in the late future and am grateful for the customer service your company shows us. I definitely have no problem recommending University V W Audi to anyone!! Very Kind Regards, Dawn H. more
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