This place is really elitist and snotty. It is a bad place to go for new people. It is full of regulars who have an extreme heightened sense of superiority and entitlement and go out of their way to make you feel like an outsider. My wife and I went there for our anniversary and were having a good time. It was getting crowded which it often is and so we had to wait a while to use some tubs. We were also waiting for the sauna to get hot enough to use the oak branches to beat each other with (a Russian tradition that feels pretty good). After 45 minutes they finally brought out the branches and so we asked how to use them. A staff told us to ask a regular who looked at us and said his friend was waiting and she would go first so we should wait. I said we were waiting too and went into the sauna. This guy actually followed me into the sauna and started lecturing us on how I shouldn't talk back to him because he was a regular and we didn't know the "culture" here. My wife went out to smooth things over but he left. When we told the staff at checkout she told us he was a VIP which apparently meant something there. I'll never go back to a place that allows it's VIP to treat other customers so rudely.
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