My wife has a broken ring that isn't repairable so I called to see how much they were paying for scrap gold. They quoted $20/gram for 24K gold, which was more than 40% below the ~$35/gram spot gold price on that particular day. The manager I spoke with got defensive when I pointed this out to her, citing their overhead costs, the volatile nature of gold prices, etc, etc. The bottom line is that there are much better-paying alternatives in the area - just call around.
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