I am writing to inform all future brides who are thinking of going to Demetrios in Tacoma or Bellevue for their wedding dress- DON"T!! I've never received such poor customer service in my life!!
Being an excited and newly engaged bride to be, I thought first to contact Demetrio’s to begin my wedding gown search. On September 24, 2009, I called and scheduled an appointment to come in to try on some bridal gowns. When I made the appointment, there was no mention of plans that they were going to relocate the Tacoma store to the Bellevue location nor was I even aware that this change would even take place. After confirming my appointment for October 8, 2009 at 5:00pm with the sales associate, I hung up the phone and trusted that my appointment time would be met.
Unfortunately, this was not the case. When I arrived at the Tacoma location on October 8th at 5:00pm, I found the doors to be locked and a sign was taped to the door stating, “We have relocated to the Bellevue location”. Needless to say, I was less than pleased and called the number on the sign to connect me to the Bellevue location. The associate I spoke with seemed confused that I had even had an appointment scheduled at the Tacoma location at all, stating that, to her knowledge, no more appointments were being scheduled at that location. I politely explained to her that I had made my appointment 2 weeks in advance and was highly upset and irritated that no one from either store had bothered to call and tell me that my appointment was to be moved.
Feeling highly frustrated, I was shocked at the lack of sympathy and apology the sales associate showed towards me as she began to try to sell me on the upcoming “trunk show” that was happening the following day (October 9th) in Bellevue. To me, this showed lack of communication and a lack of consideration for me, a future customer. Not only am I livid that my appointment had been lost or canceled, bu
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