I was very excited when I found WINK online and looked at the website. It was exactly what I was looking for; a nice restaurant for a special night I had planned, and not in the heart of downtown's SXSW madness. I called, made a reservation for 6:30pm, and planned my night accordingly. When we were running a little behind, I called and spoke to the hostess, who was exceptionally rude over the phone. We entered into the doors at 6:37. Our waitress, JoJo, was very nice and we liked her a lot, but that was the extent of my being impressed with the staff. It took 45 minutes for our entrees to be brought to us, making the rest of our plans a bust. We had a play that we were going to at 8pm and missed it because of the amount of time it took to get our food. With that said, I completely understand that this place prides itself on its ""slow dinning experience"", that's fine, BUT What ensued after we bought TWO bottles of expensive wine and dropped over $200, is ridiculous. We were by no means loitering about or trying to stay in that noisy over crowded restaurant any longer then absolutely necessary. Both my partner and I, have worked in food service. We know the importance of turn around, and what a pain it is when people are just sitting. We had JUST eaten the last of our dessert, ALREADY paid, and had HALF a glass of wine left that we were not leisurely sipping. We were told that there was another party who was becoming upset by the fact that they hadn't been seated yet, and this was some how OUR fault? Not to mention, the table to my right, was vacant. We chugged our glass standing up while the hostess stood there ushering us away. We were told if we wanted we could go to the wine bar. Okay, I'm in sales, I deal with people all of the time and the way this was presented and handled is not alright with me. I eat at fine dining restaurants regularly and spend a lot when doing so. I have NEVER been cleared out of a place like that. We are business professionals who enjoy dressing up and having a nice meal and I will never recommend this place to anyone. The food was really beautiful and delicious, so kudos to the chef, but the guest services knocks this place to sub zero.
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