Thre previous reviewer got off easy! I spent $2099 and it took me four months and numerous phone calls before I got any service. Every time I was told my filter and UV light would be delivered by that Friday. Of course, it never was. The next Monday when I would call, I would be told again it would be delivered by the next Friday. That happened week after week. I did eventually get my filter and UV light installed, but they had my $2099 for four months when I could have been earning interest on that money. I feel I am entitled to some of my money back but that will never happen. I do not feel the UV light or filter is worth even 10% of what I spent. I have filed a formal complaint with the BBB of Central Florida, but VacuVent simply failed to respond, so my case was closed. I feel like a total idiot, but have no recourse left if the BBB can't even help me. The only satisfaction I can get is to warn as many people as I can to stay as far away as possible from this company. PLEASE --Do not think about spending even a penny with them. You will certainly regret it. I know I do!!!! I am being forced to rate this company at least one star. If it were possible to rate them a negative number, I would do so!.