Ups Store

I had such a pleasant experience with them. The girl who works there was really helpful. She was the only one with a smile on her face. As soon as I walked through the door, she greeted me. I have never interacted with any of the guys, so I have never had a terrible experience with them. more

I had been awaiting receipt of a very important letter and contacted Bobbi to find out if it had arrived. He checked my mail, reported that it had arrived, offered to fax it to me which he did instantly , and sent it to me by UPS overnight. I appreciated the great customer service, can do attitude and effort to please. more

I was taken care of my a personable and friendly staff member named Luis... He took care of my needs and did what they said they would do, calling back in a 1/2 hour to complete the order. I have used this location for the last 3 years and have only good things to say. Pros: Friendly, Present, and Clear more

I would steer clear of this place. UPS recently lost our very valuable package containing 8 original pieces of art. The UPS store manager, Mr. Robert Rickman, has been less than interested in helping to resolve this issue. Various times has he hung up the phone while we are in the middle of a conversation. It has been a grueling process trying to get any information on what is actually being done to find our package. Mr. Rickman is obviously not interested in Customer Service and satisfaction. \r \r In the end, we are left with a check for a miserable $100 plus our shipping fees returned, when our package was actually valued at $4000. \r \r One thing to note for all you UPSers... When going through a ""UPS store"", you are not exactly a customer of UPS the company/carrier. The contract is between the UPS store and UPS the carrier. So you are bascially left out in the dark as the 3rd party. Real shaisty stuff. So if by chance UPS happens to lose one of you packages and you try calling the UPS toll free number to get some answers, all they're going to do is refer you back to the UPS store to get more information. Your contract is with them, not UPS. And good luck if you try to get any information from the people working the UPS stores. There is no upper management or actual corporate that will really hear your pleas. \r \r So again, steer clear of this place, or any UPS store for that matter. Try to either deal with UPS directly or just head over to your local US Post Office or even FedEx. UPS has a very high rate of lost packages. Don't take any chances. Pros: I guess it's in the neighborhood Cons: just read my comments more