Buyer beware! Deceptive practices - we've used them for a couple of years but decided to cancel ALL their services. After calling them the first time, they took off only one service and kept the rest on the account - found out only by going online to check on the account status. Called them a second time and they promised they'll cancel all the remaining services, which turned out to be false again based on the online status, as they'd scheduled us for additional services in the future. They seem to take advantage of the fact that most customers wouldn't follow-up on the cancellation request, and the company will then continue performing unsolicited services and bill the customers (who naturally wouldn't want to pay the bill), and the company will then send the bill to the collection agency. Other customers seem to have a similar issue based on complaints with BBB - so again, buyer beware!