I visited the spa on Saturday with my sister and my mother and her friend, we were under the impression that we had four mani-pedi appointments for 4:00. When my mom and I arrived at 3:30 we were ushered in promptly for our pedicures and when my sister arrived at 4:15, one of the receptionists decided that maybe she should help out and she proceeded to work on my sister. When the fourth member of our party arrived, we learned that they did not have four people to assist us and that we'd have to wait. Although our nails ultimately came out well, the women assisting us were extremely unfriendly, and the manager was extremely unaccommodating and even further expressed no apologies or sense of remorse for the miscommunication. To make things worse, we were getting our nails done for my sister's wedding, and they did not even seem to care that we had dinner plans etc. Two of us were finished at 6:30 and the other two at 7:10... The manager was extremely rude, and while it may not have been his fault that the situation turned out the way it did, he did nothing to improve the situation.
He did however serve champagne, grapes, cookies and jelly rings. If that's your thing and you don't mind rude, unaccommodating, not that great of an atmosphere, then this place is fine. Also, don't expect to spend less than $50 for a mani-pedi before tip. Also, know that they only have 2 manicuring stations and 3 pedicure chairs (not comfortable or reclining), and a drying station is extremely hard to find.
Flush your money, waste your afternoon, go to the Tribeca Beauty Spa.
Pros: Liesurely Stay
Cons: Rude, Slow, Ambience is just OK
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