Towne Toyota

The lease on my Highlander ending. I decided to lease a new Highlander. Decided to buy the leased highlander for my daughter and purchase a new one. I paid the full buyout price plus fees and taxes and drove away with temporary plates. Three months later and after following up several times, I still did not get my new title or plates for the car. Toyota Financing was making DAILY collection calls for past due lease payments. I called Toyota Financing to striahgten it out but he collection call continued. Finally they told me they sent the title to Towne Toyota. Towne Toyota said they didn't have it and there was nothing they could do. they had to wait until Toyota Financing sent them the title. Nobody follows up. They just wait. FOREVER. They don't care. My money is in their pocket and they are done with me. The general manager MIKE G was really annoyed by my complaints. He treated me like dog poop on the bottom of his shoe. Even instructed his staff to remove me from his office. Not man enough to do it himself. His minions decided to call the police and remove me from the dealership. That's real customer service isn't it. Called my attorney. Next day dealer calls to say my plates are there waiting for me. ? I pick up my plates but still NO TITLE!! I finally was able to get the Title ten days later. more

We took in our 10 year old Siena van because the check engine light was on. They said it was a faulty air sensor, under warranty as we had recently replaced it, and a manifold that needed replacing for $806. I said we could not really afford this and were not sure we would spend that much to fix it since it is old, and were they sure this was the whole problem and what would happen if we did not fix it. They said they were sure and if we did not replace the manifold the catalytic converter would eventually go and that would cost more. So we paid the $806, but the check engine light came back on driving out of the parking light. They hooked it back up to the computer and said the catalytic converter was gone and it will be $1600 to replace it. They told us for the first time that a faulty air sensor can mask the real diagnosis in the computer reading-- which they already knew and said this has happened before! They refuse to refund the $806 that the invoice says fixed the problem, even though car still undriveable. We would not have paid to get it fixed had it been properly diagnosed, and they knew that. Cons: They are dishonest and will rip you off more