The lease on my Highlander ending. I decided to lease a new Highlander. Decided to buy the leased highlander for my daughter and purchase a new one. I paid the full buyout price plus fees and taxes and drove away with temporary plates. Three months later and after following up several times, I still did not get my new title or plates for the car. Toyota Financing was making DAILY collection calls for past due lease payments. I called Toyota Financing to striahgten it out but he collection call continued. Finally they told me they sent the title to Towne Toyota. Towne Toyota said they didn't have it and there was nothing they could do. they had to wait until Toyota Financing sent them the title. Nobody follows up. They just wait. FOREVER. They don't care. My money is in their pocket and they are done with me. The general manager MIKE G was really annoyed by my complaints. He treated me like dog poop on the bottom of his shoe. Even instructed his staff to remove me from his office. Not man enough to do it himself. His minions decided to call the police and remove me from the dealership. That's real customer service isn't it. Called my attorney. Next day dealer calls to say my plates are there waiting for me. ? I pick up my plates but still NO TITLE!! I finally was able to get the Title ten days later.
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