Total Air & Heat Co.

4.5
33 reviews
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id: 39128456
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1408 O Ave Ste 100
Plano, TX 75074

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(972) 829-4419
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Air Conditioning Contractor

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Total Air & Heat Co. - Plano, TX
Reviews
( 27 )
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( 3 )

Best

Replaced A/C and Furnace. Price was reasonable. Technicians preformed work as promised. Employees were friendly and diligent in performing installation and left no trash. All comm...

Worst

I had Total Air and Heat install a new Trane a/c unit for $3,046 and it wasn't installed correctly which resulted in damage to the unit. They came out and fixed the problem. Then ...

Great company 7/15/2014

This company is always on time, very thorough, and professional. I've used them for years now and have never had any complaints. Their prices are reasonable as well. more
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Homeowner 7/13/2014

We could not be happier with our association with Total Air & Heat. They take great care of all of our A/C & heating equipment. Their technicians are knowledgeable and thorough and they are on time for every appointment. Such professionalism! So glad we discovered this North Texas jewel!!! more
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Love Total Air & Heat 6/13/2014

We love Total Air & Heat!!! We got an awesome system and even better service from Jeff and his crew! We are so appreciative to them for their hard work and understanding (since we had a 2 week old baby in the house on the day of installation). They will always be our first choice!! more
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GREAT COMPANY! 5/23/2014

We have used Total Air 3 times now and it has been great each time. Some of the worst situations is when your HVAC system is having problems and these guys are always fast and fairly priced. The techs have always been professional and courteous. We will continue to use Total and recommend them to friends. more
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Max Airflow 4/16/2014

I worked with Jeff and had a complete system replaced. airflow has never been so good. The work was completed in a timely manner and all technicians and the sales agent were very responsible. more
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Best A/C in the DFW Metroplex 2/21/2014

I worked with Jeff C from Total Air and Heat and they did an incredible job in replacing both our inside and outside systems at our house. The service was spot on. The team came in and resolved some lingering problems with our old system and now we have a top of the line and efficient system. From Sales, Service to Installation we could not be any happier with this company. more
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President, Kouba Graphics, Inc. 2/20/2014

I have been a customer of Total Air & Heat for many years and wouldn't consider using any other company for heating or air conditioning services. They recognize the value of true customer service. The sales person was very informative and I felt comfortable choosing a system to best meet my heating and cooling needs. The west side of my home was always hot in the summer. With my new system, I can set the temperature cool enough for comfortable sleeping that even my dogs occasionally crawl under the blankets if they get too cold. I love it!! Great company... great people... highly recommended. more
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Great company! 2/19/2014

I have used Total Air & Heat for many years and have always been very pleased. Their maintenance program is excellent, and I've never felt pressured to purchase services or parts that were not necessary. The entire staff is courteous and professional, and the service is prompt and efficient. I highly recommend Total Air & Heat for their products and their service. Marion Tucker more
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Total Air Rocks 2/19/2014

I've been using Total Air and Heat for the last 7 years and wouldn't dream of having anyone else touch our AC/Heat system. Their techs take the time to *thoroughly* go over your existing system and really listen to what you have to say. The maintenance plan has been a life saver (literally) for us. During one of our 1st routine maintenance inspections they found a cracked heat exchanger. \r \r This group is pro all the way. Not some guy working out of his garage or an outfit who spends all their money on advertising and not their infrastructure and personnel. Total Air is the real deal. more
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Great service! 10/22/2013

We have used Total Air & Heat for the last 3 years, for both maintenance and new installation of our furnaces and air conditioning units. The service has been impeccable. Andrew and crew have been extremely professional and are always on time for their appts. They call ahead and let me know when they'll be there - it's not like the other places that give you a 4 hour window. They come at the time they say. I highly recommend more
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Fast response and fair price 9/11/2013

A/C stopped cooling during the friday night at the start of a holiday weekend. The company I have used for several years could send someone within 24 hours but the 'holiday rate' for the service call was HUGE. Called Total Air & Heat and they could send someone within 4-6 hours and the service call was just their standard rate - about 50% cheaper before any repairs. They found and fixed the problem (bad capacitor) very quickly and at a fair price. 2 weeks later, they responded within 4 hours to a call about a blocked condensation drain line. Again, at a lower service call rate than my usual company. Based on my 2 recent experiences I will continue to use Total Air. more
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Good Customer Service 8/27/2013

We called on Total Air and Heat when our AC went out during a very hot part of the summer. Of course it went out on a Friday night! They worked with us to schedule a quick Saturday appointment, even calling to fit us in earlier than we were initially scheduled. They fixed the problem quickly with a temporary fix so we were cool immediately and came out promptly the following week with the ordered part to make a permanent fix. We wish we had chosen them to put in our AC and heating system a few years ago instead of the company we went with! more
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Awesome Company 8/15/2013

Total Air has been taking care of our HVAC system for a few years. We are always impressed with the professionalism and courtesy the technitions and office have shown. Our system has been running well thanks to the maintenance service calls. The technicians are always prompt and polite. more
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Acct Mgr 8/9/2013

Our air went out when temperatures were at a hundred plus.. We have two small children, so we tried to keep fans blowing until we could get someone to look at the system. It was miserable in our home. We called Total air and heat and they were able to come out and do their evaluation quickly. They provided two window units for our bedrooms to allow us to sleep comfortably at night until they could schedule the replacement of our system. The crew was at our house from 8:00 until 7:00 that evening. They worked diligently to fix everything and cleaned up all messes afterwards. David, our comfort specialist was there initially and through all visits including our inspection date to ensure everything was working well. We highly recommend Total Air and Heat!!!! They were wonderful. more
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Best I've Seen 5/4/2012

I am extremely impressed with Total Air and Heat. Jesse, my technician, arrived early to our appointment (which I loved as we had no air), was polite and respectful, explained what he was doing every step of the way and made sure I knew exactly what the problem was and why it was causing the air to blow hot. I've had several companies out over the past few years and this company is BY FAR the best I've ever seen. I would recommend them 100%. Thanks Jesse! more
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Nearly a costly mistake 12/27/2011

After our heater went out I called these guys because we had them out before for our AC. Was told that it would take a nearly $800 board to fix the furnace. I decided that I wanted a second opinion. The second AC tech found that all he had to do was move a piece of insulation that was blocking the blower. There was no need whatsoever for an $800 board for my furnace. The second tech refused to take any money for the 10 minutes he spent at my house. Total AC still has the $75 I paid for a near robbery inside my own house. more
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Terrible Customer Service 8/6/2011

This was quite possibly the worst customer service experience of my life. I had two different technicians out in a week?s time, and neither correctly identified the problem. The first technician performed a leak test, didnt find and leaks, capped off my system, refilled the refrigerant, and within a day the system wasnt working again. The second technician recommended about $800 in repairs, and believed my issue was an air flow problem. He turned the system back on and told me that I should be able to stay at my house until the unit could be fully repaired. The system froze up within a day.\r \r When I tried to discuss with management (I was concerned they hadnt correctly identified the problem), they argued with me, didnt apologize, and told me they had correctly identified the problem. I had a seven day old baby, and an exhausted wife who just had major surgery, and these guys couldn't have cared less that I had moved them in an out of the house twice on their recommendation on more
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Very Satisfied with new air conditioner 4/20/2011

Old air conditioner needed to be replaced after 15 years of use. Have used Total Air for servicing the old air conditioner for many years, and had been very pleased with their service. more
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Fantastic Experience with Total Air & Heat Co. 7/28/2009

I have been extremely happy with the services provided by Total Air & Heat Co. Both our furnaces had to be replaced (with new Trane furnaces) this past year. The same team from Total Air & Heat completed both installations quickly and efficiently. They were extremely friendly and courteous, explained what they were doing, how to properly care for the new furnace(s) and cleaned up before they left. I would highly recommend total Air & Heat Co. to anyone who needs an air conditioning contractor.\r \r Heather A., Plano, TX more
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No Problems with this company 5/9/2009

We purchased two new Trane high efficiency air conditioning and heating unit about three years ago. The installation was timely and well done. The units have performed better than any air conditioning system we have ever owned. Twice a year they have performed a maintenance check. Although no problems have been found the technicians have indicated that the warranties would be honored.We would recommend this company to anyone who plans to upgrade to a high efficiency air conditioning unit. more
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Owner Message

  • If you?re looking for a heating and cooling expert, we?re here to help. Keeping your H.V.A.C. systems in working order should be worry free, and should never be hassle. We have expert specialists to take care of all your H.V.A.C. needs. We are equipped to handle your routine maintenance and emergency repairs, so you're never left out in the cold-- or the heat. If you need air conditioning installation or repairs, heating system maintenance or someone to assess your indoor air quality, we have a specialist that can help. Contact us today to put your H.V.A.C. issues behind you.

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