Tommie Vaughn Ford

Purchased a 2012 Shelby GT500. Paid full sticker price. Upon delivery, vehicle had a nick in the console and discoloration in the bezel around the navigation screen. Ford denied warranty service to correct these problems. Dealer failed to convince Ford that the problems were due to manufacturing defects. more

I was given the name of a salesman at Tommie Vaughn Ford - David Bagby and I made the call. He was the opposite of a ""typical car salesman"". It was the first time I have ever bought a car and felt good about it when I left confident in the purchase. They have a family feel when you go in and it was a very refreshing experience considering the service at various establishments in this day and age. Pros: Best car buying experience I have ever had Cons: My husband was not allowed to touch the $200K '32 Ford :-) more

I went to Tommie Vaughn Ford to look at a specific new vehicle. I already had two offers from other dealerships (one inside the city, one out). The people at Tommie Vaughn were very nice, relaxed, and generally made the experience of trying out the car a good one. Pros: Friendly staff Cons: Abysmal prices, dishonest negotiations more

THIS IS A REVIEW OF SERVICE DEPARTMENT ONLY BEWARE I AM ONLY WRITING THIS TO ENSURE IT DOESNT HAPPEN TO ANYONE ELSE my keys were stolen at a store; due to the engine's dependence on microchip in my key, my spare wouldn't work. I was told they would tow it by five pm...four days(was holiday weekend) later i call to get my truck and find out the jeerrrrk 'forgot' to have it towed before he left and it was stolen! when i reported it, the cop screwed up report and i wasn't notified for 28 days!!! that it had been recovered two days after. $1500 to get it out and i had it towed to tommy vaugn again with the addition of a broken window and damaged window motor.when i went to pick up my truck they took 20 min to find it and AGAIN 'FORGOT' to fix the recalled ignition switch and they ALSO WROTE MY MILEAGE DOWN WRONG AND WHEN I WENT TO HAVE THE REAIRS REPAIRED AGAIN (LAME) ABOUT 9 MONTHS LATER...THEY WOULDN'T HONOR THE WINDOW'S MOTOR'S WARRENTY BECAUSE I HAD WENT PAST THE 12000 MILES(OR 12 MONTHS) BY 60000 MILES!!! GIVE ME A BREAK!@!! NO ONE DRIVES 60000 MILES IN LESS THAN 9 MONTHS!!!! THESE GUYS HAVE THERE HEAD SO FAR UP THERE A**! Pros: you can go somewhere else Cons: idiotic customer service...they s*ck!!! more

I buy Ford autos because of Tommie Vaughn. There are other great cars on the market, but there is only one Tommie Vaughn Ford. My last several purchases have been pretty much by telephone. No hassle, no games, easy transactions and extremely fair prices. The sales folks are now like family to me, and the service folks treat you as if you were their only customer. Highly recommended ! Pros: Old style family dealership with excellent sales and service staff. Cons: Wish Ford would produce Escape Hybrids a little faster. more