The Fountains At Canterbury

The way I understand it, this community was purchased by Watermark from Sunrise and has been on the up and up ever since. Watermark has poured money into the community (totally remodeling the skilled nursing and independent living buildings) and staffed above the state regulations. I recommend doing your research on any facility, but in doing so definitely tour the community and see for yourself. I think you will be pleased at the caring spirit of the staff and the quality of care. more

We recently had my elderly parent in the Springs Skilled Nursing facility at Fountains for physical therapy after a fall and a week in a hospital bed. They've recently been bought by Watermark Communities, so earlier reviews may reflect previous ownership/management. The place looks great - a million-dollar renovation was just finishing up (although whoever did the redesign doesn't appear to be skilled in space planning/furnishing for such a facility and its clients). HOWEVER, we felt the upper management was less than communicative with us about a treatment plan and progress updates. Every phone call we placed went to voicemail. The Nursing Director emailed and said we could reach her anytime, but calls were returned by her assistant, and she didn't have the information we needed in front of her. The PT group (a contracted company named ""Endura"") was staffed by assistants, not actual PT's, and did a poor job of evaluating needs and paying attention to patients during therapy sessions. The WORST part is that their call button system has serious problems! I don't know if attendants simply ignored calls or if they had no idea emergency buttons were being pushed. In such a facility that is absolutely UNACCEPTABLE! My parent ended up in worse shape after 3 weeks there, so we chose early discharge back to the assisted living facility which provides better care. We DID have a couple of good nurses and CNA's, thankfully, but that doesn't make up for the poor management staff. I would not choose this facility again or recommend it to anyone. more

This establishment, which merely houses frail and elderly individuals who cannot care for themselves, is a disgrace. It?s dirty, unmanaged and an unhealthy living environment for anyone! Pros: Get REAL! Cons: Horrible experience for my Mother and our family... more

My father was in this so-called skilled nursing facility for less than one month before he was taken by ambulance to the hospital where he is still being treated for severe dehydration, malnourishment, over-medication, a severe kidney infection and a large bed sore. Cons: imcompetent care with zero compassion more