Decided to wash my vehicle on a nice Sunday vehicle after a day of errand. Had a 3pm appointed, and decided to get a quick hand wash at 2:15.
Staff pulled the SUV up to vacuum and somehow locked my key inside the car. I had to contact my husband to contact BMW. During the wait, the spastic staff tried to tell me how to contact BMW (obviously, they have messed up before). I banished them away by telling them, again, that my husband was making the call and advised I need to be somewhere soon.
Oh, and I had to have them clean up areas of they car they missed when they tried to give me the vehicle and their alleged clean-up job.
Guy who takes money decided to put his 2cents in and tell me about BMW, yada, yada, yada. I interjected that this was my 12th luxury vehicle for the year, I'd had this type of BMW SUV 2x for 2009, his people locked the keys up, and unless he had a complimentary wash to give, I'd prefer he be silent. He tried to tell me in was a malfunction within the car.
Folks, the only malfunction was my brain taking me to this establishment, his incompetent workers, and the fact that this idiot should have been trying to rectify the situation and keep me as a customer (never again) instead of pouring salt into an open wound.
One of my partners and various clients have used this car wash, they no longer will.
I highly suggest the Hallelujah Car Wash on Richmond. If they had been open today, they would have received my business.
Pros: Manager & Car Washers
Cons: Worst Car Wash & Experience Ever