Like the MTA, this place is poorly managed and dirty, and as the monthly rates go up, fewer services are offered; however, I have limited transportation options, so I am stuck with the subway, but I have LOTS of other gym options. Just cancelled my membership and going elsewhere. Management sucks. They think it is perfectly acceptable to cancel classes and raise monthly fees with NO notice, and then have the nerve to wonder why you want to leave. Improper billing is the norm, and when attempting to correct it, they blame you or your bank (management never takes responsibility for their ineptness, and front desk personnel use the excuse, ""well, I work at the front desk and they never tell me anything""). The people who supposedly can address billing issues work limited hours during the day; if you work a regular 9-5 job they are never available (tried to talk to billing over the phone, and it gave me a headache, and the problem was NOT fixed). The gym caters to the stay-at-home mom who can go to classes in the middle of the day and talk to billing at 11am on a weekday. Oh, and if you want to work out, be ready for limited workout space, funky smells that they try to hide with spray (so not working), and dingy workout mats that are never washed. I question the positive reviews written here, and seriously wonder if they are written by management.
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