Skates.com

this is the frist time i regretted ordering online, they never answer phones, return calls or emails....it took almost 3 weeks to get the skates.\r I found the same skates on ebay, cheaper and free shipping!!!!!\r these people are unprofessional!! more

DON'T order anything from this web site!!! The customer service is totally crap!!! I cannot place my order through their checkout page because there is a big bug in that page!!! I called the customer service, the voice is like an ice. When I asked for an email regarding my order for conformation, The guy kept the line for about 30 minutes without anything and this is a internation call! I had to hang up and call him again for the email but he lied to me that he had sent the email to me. Finally I had to give up my order at the last minute because I didn't trust him any more. What if I paid but he sent me some crap....\r \r So don't buy anything from this website!!! Don't waste time from them. more

I ordered 2 pairs of skates 9 days ago, they've collected my money but is telling me they don't have available stock. When asked for a date, was told they do not have the skates now and can't ship immediately. The only solution they had for me is to change my skates or refund me. And since I refuse to change my order or get a refund, I just have to wait. Their website lies, it states availability as usually ships in 24 hours but for international shipping, they will have to wait for manufacturer to send to them first before re-shipping out to international customers. But I've waited for 9 days and still no updates. Don't waste your time ordering from them. more

I wish I had not ordered from this company and I would give them a 0 if I could. Their shipping times are misleading (aka wrong) on their site. Things do not ship out in the 'possible' time frame indicated. Also, when I called to check the status on my order, I was told it had shipped and so they could not change the shipping address on the package. This turned out to be a lie since I did not receive a shipping notice from UPS until a day later. This was time-sensitive, and I paid for expedited shipping, otherwise a day or two would not matter. When I called later to discuss this with customer service, their rep Connie was very unhelpful and said there was 'absolutely nothing' she could do. I know for a fact that they could try to re-route the package, but she didn't want to do this because it would cost them money. What a dissappointment. Obviously in life there are bigger problems, but to avoid annoyances and being lied to, do not order from this company!!!! more

You are forewarned do not purchase anything from this company. They are absolutely horrid to deal with. I purchased skates for my 6 year old on April 20, 2011. They came in broken. I called them immediately and and they asked if I could send them pictures because they are unsure how to handle the situation. It took many calls to finally reach someone and make sure they reviewed the my order and the problem. They said they had to contact the manufacturer. Many calls later they still were unsure how to handle it. They wanted to make sure the manufacturer was going to reimburse them before they would consider refunding the money to me. I let them know that I purchased the sakes from them, not the manufacturer and I shouldn't have to wait for the manufacturer's decision. This went on for almost a month and about 25-30 phone calls (to them, none were ever made to me). I finally got my refund back minus the shipping. When I stated that I should not have to pay for shipping for a defective product, their answer was, 'we didn't know they were defective when we sent them to you'. I guess if you order from skatescom and they know the skates are defective they will refund your shipping costs. again, DO NOT BUY FROM SKATES COM. You will be very unsatisfied! more

STAY AWAY! Every negative thing other reviewers has said about skates dot com here and on ResellerRatings is true. In the span of four days I experienced a rude customer service rep (who didn't care enough to get my address correct but refused to confirm my address and payment info with me), a supervisor who didn't give a damn about my complaint, and the wrong skates delivered to me--plus the supervisor made it sound like he was doing me a FAVOR by not charging me to ship back the wrong product to him(!!??) This company is staffed by incompetents (at least up to the supervisory level) who have no concept of what customer service means. I called the folks at Connie's Skate Place. Not only did the owner answer the phone at 7:30PM his time, but his prices are better and he himself is a sweetheart. Going forward I will give Connie's Skate Place my money rather than skate dot com! more

I needed a quick turnaround on odd sized skate at the last minute, and they ripped their warehouse apart to find it for me, and get it shipped to me in the 11th hour. That make me want to be a repeat customer. When their was a product issue (missing insoles once the package arrived) their customer service in rectifying the issue was PHENOMENAL. That cemented that I would be repeat customer. If I could give more stars for customer service, I would. Every company should be this helpful. more

I needed a specific skate for my Daughter's competition and the staff of Skates were extremely helpful and courteous! I had no idea what type of skate was best and Richard Humphreys was able to explain to me exactly what I needed. The shipping was also very prompt. Thanks again guys! Pros: Great Selection! more

Don't buy from this company. Make sure you take a picture before you send an item back, they will cheat you the shipping cost even if they refund you for the product. Cons: poor customer service more

BUYER BEWARE! READ THE RETURN POLICY CLOSELY! Pros: variety Cons: cusotmer service, hidden costs more

Skates dot com is not a good place to buy. Cons: bad client service more

There are better, more reliable sites from which to purchase your skates, which will not rip you off like skates dot com, They will not refund your money if there is a problem. Cons: Can not reach management if there is a problem. Problems refunding money. more