STAY AWAY! Every negative thing other reviewers has said about skates dot com here and on ResellerRatings is true. In the span of four days I experienced a rude customer service rep (who didn't care enough to get my address correct but refused to confirm my address and payment info with me), a supervisor who didn't give a damn about my complaint, and the wrong skates delivered to me--plus the supervisor made it sound like he was doing me a FAVOR by not charging me to ship back the wrong product to him(!!??) This company is staffed by incompetents (at least up to the supervisory level) who have no concept of what customer service means. I called the folks at Connie's Skate Place. Not only did the owner answer the phone at 7:30PM his time, but his prices are better and he himself is a sweetheart. Going forward I will give Connie's Skate Place my money rather than skate dot com!
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