Skates.com

You are forewarned do not purchase anything from this company. They are absolutely horrid to deal with. I purchased skates for my 6 year old on April 20, 2011. They came in broken. I called them immediately and and they asked if I could send them pictures because they are unsure how to handle the situation. It took many calls to finally reach someone and make sure they reviewed the my order and the problem. They said they had to contact the manufacturer. Many calls later they still were unsure how to handle it. They wanted to make sure the manufacturer was going to reimburse them before they would consider refunding the money to me. I let them know that I purchased the sakes from them, not the manufacturer and I shouldn't have to wait for the manufacturer's decision. This went on for almost a month and about 25-30 phone calls (to them, none were ever made to me). I finally got my refund back minus the shipping. When I stated that I should not have to pay for shipping for a defective product, their answer was, 'we didn't know they were defective when we sent them to you'. I guess if you order from skatescom and they know the skates are defective they will refund your shipping costs. again, DO NOT BUY FROM SKATES COM. You will be very unsatisfied! more