I have always heard good things about Shorty's, but I was very disappointed with my experience. \r
My father took my ?06 WRX 5MT in for an evaluation on a suspension issue that I was having. I made an appointment days before by phone and scheduled it to just be there for an evaluation. A four wheel alignment was done without my knowledge or approval, which got me a $114 bill. Shorty's claimed my father told them to perform the four wheel alignment. That statement is completely false, and my father told them to proceed according to my instructions given previously by phone. Never did he instruct them to perform the alignment. On a phone call before picking up my car, an employee told me that they ASSUMED I wanted the alignment. Trying to blame my father was very professional. Disappointed and irritated, I paid the bill without argument and left. It doesn?t stop there. My car was taken to Shorty?s with the clutch in good working condition, yet while driving it home the clutch was slipping so badly I could barely get the car moving. Between dropping my car off at Shorty?s, and picking it up a day later, the clutch was burned down to nothing. I called the owner to discuss what may have happened and he offered no explanation and zero assistance. So I went from needing an evaluation on a specific suspension issue, to paying $114 for an alignment that I didn?t approve, to now needing a clutch replacement that will set me back at least $1,000. I wish my experience was different, but I am very disappointed in the service provided. Never again will I patronize Shorty Bear?s shop.
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