My daughter slid on some ice and slammed the rear wheel into a curb. Shorty's fixed it the same day I took it in. The same car then had another issue with the same wheel about 3 weeks later. I took the car in on Thursday and was promised it back on Monday (because of a part that had to be ordered). Instead, I was pleasantly surprised to get it back on Friday when the part made it in. Despite having to take it back twice, I was extremely happy with the service and believe I was charged a fair price. (As a side note, this car had previously been through several accidents and does not have any air bags as a result).
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