Earlier this month, I had 5 pairs of pants hemmed. When I tried them on at home (after the alterations), all five pairs of pants were too long and were dragging on the ground. I wore them with the exact shoes they were measured with and I did not wash or wear any of the pants. I brought all five pants back in the store and spoke with the owner directly, telling her that all five pants were too long and they were dragging on the ground. I asked if I could try them on and show her. She said that if the pants were too long, then it must be because I wanted them to be long. I said, ?No, you have hemmed many of my pants and you know I do not like them that long.? I asked again if I could try them on and show her. She said ?No, it doesn?t matter. I don?t make mistakes. YOU must be the problem.? She refused to even look at the pants, so I left.
BEWARE! I have taken my alterations to Shockoe Bottom Cleaners with a total of ~15 pairs of pants to be hemmed over the past 18 months. I chose them because they are close to work. I have never had a problem with them prior to this week - they are usually very nice, as I am a regular. I feel a true measure of a store's integrity is how they view customer service and if/how they try to please their customer. I am a regular (they know me by face) and they still refused to treat me with respect. It is a shame because now they have lost me as a customer.
(I cannot speak on behalf of their dry cleaning services, although they seem reliable.)
Pros: timely service
Cons: when the going gets rough, the owners get nasty