My husband and I had purchased a Honda Accord from Sheehy Toyota in Fredericksburg in July 2017 at that we purchased the VIP service plan. We were going on a trip the first of Jan we wished to have the oil changed and tires rotated. I was there at the appointed time of 9:30 am the day after Christmas, I sat there for 2 1/2 hours. I realized that the day after holiday things may be crazy but 2 1/2 hours was a bit much. When bringing the keys to the service desk I advised the service person that there was clanging noise with the wheel which sounded like a rock, and please check this when they were to rotate the tires. My husband had gotten impatience with my having to wait and came to the dealership. The car was finally out of the service area, he checked for the clanging and lo and behold the sound was still to be heard. He went to get the service person to question him why it was not taken corrected? The service person had advised that we make another appointment to have this checked out. So on Jan 9 I was to return the car to have corrected, on the very morning around 7:30-8 I received a call from the service department advising me that
they were not comfortable in servicing the car because of the warranty and what not. We were to leave for our trip on the 10th which put us a pickle, I called a Honda dealership that I use for other Honda and they were able it fit us in on Wednesday morning. We were going to go by there anyway, so no biggy. Wednesday morning the car was taken there, they serviced the problem and I be damned it was a rock that was making the noise. While we were gone I received emails advising that the appointment was missed, was there a problem? I called the service manager, leaving him a message to return my call, a month later I'm still waiting for his call. So Mr. Service Manager, I realize that you may be busy but a month and NO returned call. Is this how you treat your customers?