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Scruggs Farm Lawn & Garden - 8 Reviews - 3575 Tom Watson Dr, Tupelo, MS - Other Reviews - Phone (662) 620-6165

Scruggs Farm Lawn & Garden

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3575 Tom Watson Dr
Tupelo, MS 38801
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(662) 620-6165
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Reviews

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Best

These people have a really cool website if you haven't been to it yet. Sure there is a huge store to go to but the selection of boots and apparel really opens up once you're onlin...

Worst

Ordered a pair of boots and my card was charged right away. 2 1/2 weeks go by and I am checking every day and they were never shipped. I finally get in contact with the customer s...

Good service for me 8/11/2014

These people have a really cool website if you haven't been to it yet. Sure there is a huge store to go to but the selection of boots and apparel really opens up once you're online. I've ordered from them a couple times (once for in store pick up and once to ship to my house) and both times I haven't had any complaints. I think this place has a nice selection and great prices. more

Satisfied customer 8/4/2014

I am from Colorado and a truck driver and every chance I get to come through I visit this location and it's always a blast. They have everything you could ask for, from feed and seed to hardware to cowboy apparel. When I'm not driving and I'm at home and my wife or me needs new pairs of boots we always order from the website and have not had ANY problems from their customer service or from shipping. Their policies do state that items are not guaranteed to be in stock 'cause they ship direct from manufacturers, so I think if you're thinking about ordering from them then you should call beforehand to make sure the item that you want is in stock. Will order from them again in the future. more

Lousy service-stay away 2/24/2014

Ordered a pair of boots and my card was charged right away. 2 1/2 weeks go by and I am checking every day and they were never shipped. I finally get in contact with the customer service dept, and get an answer that they are out of stock. No communication, not helpful at all. Advise to stay away. Don't know how long they would have kept my money without advising me. STAY AWAY!!!! more

Beware 10/2/2013

I have been waiting more than 2 months for some grill brushes and have not heard from them in over a month. They still have the same grill brush listed on their website which seems very unprofessional since they must realize it is going to take a long time for them to be available. I have always had to be the one to contact me except for the initial contact right away that said they were on back order (which they could have told me before I ordered them). Beware. more

Great Service 1/7/2013

I telephone in my order for two pair of Justin AQHA boots. PW took my order and immediately sent me an email confirmation. Three business days later the boots were in my hands. PW handled my order in a very speedy fashion. He was courteous and extremely helpful. As for phoning Scruggs Farm, they immediately picked up the phone and answered all my questions. What's more, they gave me $100.00 off each pair of boots. What a deal. I will definitely put them down as my go to place for western boots. more

Beware of the Scruggs Customer Service!! 12/5/2012

Similar to the first review I ordered online, 1 week passed, 2 weeks passed, and no package and no response to my emails. 2-1/2 weeks passed and when I finally sent a "stern" email I received a response stating I would have the order in a day or so. Suprise suprise. No package. more emails sent telling them to refund my money or tell me where the package was. no reponse. Final email sent saying all of the above and that I would be calling in the morning to straighten this out. I received an email back saying "vendor is back logged and can not ship out this order." Also said my refund was issued 2 days ago to my pay pal account, but I have not received notice of it.....strange. If you are going to shop there dont do it online!!!! more

awful! 11/22/2011

I ordered boots offline from Scruggs Farm and I was appalled by the lack of customer service I received. I placed my order online and immediately got an automated email confirming my payment was accepted. Ten days went by and I had yet to receive an email notifying me that my package was shipped, or my actual package. I sent them an email inquiring about the status of my package which went unanswered. A few days later I send another email which I also never got an answer to. Almost three weeks later, I still had not received my package nor an answer to my many questions, so I called the online sales number and left my name and number in a message. Not surprised, I never got a call back. The next day I called incessantly and FINALLY someone answered the phone. I inquired about my package and the woman on the phone informed me that the item I had ordered was out of stock. I was never told when placing my order or even weeks after that that the item was no longer in stock. Disgusted, I asked her to refund my money. Stay away from this store! more

Competition for the "big boys" 10/9/2005

Scruggs is a business that is comparable to Home Depot or Lowes. A local man started this business. He has a wide range of items, but his prices could be better. I was surprised at the size of the building, which is very large for a local store. It is located right by a major shopping area. more
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