San Francisco Honda

They are helpful. They were done quickly. They have good staff. more

They serviceperson who I worked with was very knowledgeable, helpful, and treated me nicely. more

I recently had a new addition to my family and needed a bigger car...i waited for the deals on to get better, and finally on presidents day week, i saw the ads....great financing available through the honda dealer...i emailed hondacom and the responses started to come....i was looking for a new crv or pilot...i got offers from all over the bay area....Serramonte Honda, San Leandro, El Cerrito, Anderson to name a few...i called and emailed for days, before deciding on San Francisco Honda, who matched any better deal I would have gotten by $100 or more...I went on the Sunday in the around 11am after getting off working the graveyard shift...i went down with my wife and two kids...I talked to James Chun, who gave me the prices of the crvs and pilots...after all it was said and done, i ended up buying a pilot,, the price was too good to pass up....i've never bought a new car before, this was my first one...James had an assistant, Tyler Dumas, who brought up the car..i drove it all over on the street, highway,, he answered any question i had..Quynh Pham was the finance guy...he did it as quickly as possible and got my wife and kids home, as i waited for the car...i was tired from working the night before..i got an awesome rate and thats what i really wanted...i waited until around 2pm for the car to be prepped..in the meantime, Tyler explained the whole car to me...everything from the radio, seats, ac, tires, maintenance, anything and everything...i drove the car home and that was that...months later i got a call from Tyler, asking if the car was okay..it was... more

A few years ago I bought a new Honda Civic from SF Honda. I thought the salesmen there were honest and knew what they were talking about, and I was still able to negotiate the price down a little. They have a good selection and seem trustworthy. more

So I bring my CRV in the other day because I am hearing this strange noise when making turns. It was my first time coming to this dealer (just moved here) so I was not sure what I would get. What I got was great treatment and honesty. My service rep. had a technician drive in the car with me to ensure he heard the noise I was hearing (really like that). After the drive, Bobby gave me an estimate for inspection and I left my car, hoping that the news was not going to be too bad. Several hours later I got a call from Bobby. He told me that they determined the problem, the fluid for something in the back needed to be replaced. When I asked him how much it was going to cost me to change this fluid, he advised me that he already did it. As I started to freak out thinking ""here we go"", he continued on that there was no cost, he was able to get Honda to pay for it as goodwill since my car was just a year outside the warranty. What a great experience! Everyone there was really nice and professional, not what I expected from a dealer more

IT WAS DONE EFFICIENTLY AND QUICKLY. THEY EXPLAINED EVERYTHING THAT MY CAR NEEDED. I ENJOYED THE SHUTTLE SERVICE. more

THEY SERVICEPERSON WHO I WORKED WITH WAS VERY KNOWLEDGEABLE, HELPFUL, AND TREATED ME NICELY. more

I liked the timeliness of the service. I appreciated that they gave me a ride to work. There were no hiccups. The person called me when it was done. more

I got up and got in for service right away. They did my services well. more

It was fine. They were nice and every body explained everything. It went well. more

I have to say that the customer service I received from Christopher Scharf was what I wished all car sales people would behave like. None of that back and forth stalling, keeping you at the dealership for hours. Never over talked the merchandise nor pushed for a sale, he just helped me get the information I was looking for. I was considering either the Toyota Highlander or Honda Pilot and you know what I ended up with. What is unusual about Chris Scharf's customer service is that he continued to give me the information I needed without expecting an immediate sale. The reason is that when I stopped by on Fri, 7/31, in hopes that I could take advantage of the Federal stimulus program, ""Cash for Clunkers"", SF Honda had already decided to suspend participation with the program as the funding was exhausted. Without the $4,500 rebate, I wasn't planning to make my purchase and he knew this... but still he showed me the Pilots he had in stock and explained the features as best he could and even let us test drive one. I had tried several days earlier, contacting the Internet Sales department, to get an on-line quote on a 2009 Pilot EX-L 4WD, and the availability and colors if available. Without success... and running out of time on the ""Cash for Clunkers"" program, I just stopped by the dealership to see if I could get a live person help. Chris Scharf told me exactly what was in stock, went over the 3x 2009 Pilots, all 3 were exactly what we were looking for. I was struggling on waiting for the program to be reinstated and possibly loosing the Pilots. Chris Scharf can see the struggle and just suggested that I wait as $4,500 was an outrageous consumer benefit to not take advantage of. He reassured me that since SF Honda had several models, he didn't think they would all disappear immediately. Well, today, SF Honda reinstated their participation and we purchased our Pilot. I got a great deal without no haggling on price as the best price they could offer was a excellent price. Checkout True Car dot Com and see what I mean by a excellent price, that's what they gave me. If you checkout all the other Bay Area Honda dealers, you going to find that they rate closer to 2.5 to 3 stars by yelp users. SF Honda rates 4 stars overall, but go see Chris Scharf if you're looking for a Honda as he's a 5 star rating. Thumbs up for Chris. Pros: Soft Sell, Great Customer Service Cons: No Response to Website Inquiries for Quote and Availability more

I learned this the hard way: unless your car is under warranty, do not take your car here. I got an estimate for repairs from these guys for about $1300. I got it towed half a block away and only spent $800. more

Took in my 2000 Odyssey for routine maintenance and rough idling problem. Pros: Clean facility Cons: Expensive, especially considering their incompetence more