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Salon Medusa - 33 partner Reviews - 13 S Main St Ste R, West Hartford, CT - Beauty Salons Reviews - Phone (860) 236-3344
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Salon Medusa

13 S Main St Ste R
West Hartford, CT 06107
(860) 236-3344
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Beauty Salons

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Personal Care


Salon Medusa - West Hartford, CT
Salon Medusa - West Hartford, CT
Salon Medusa - West Hartford, CT
Salon Medusa - West Hartford, CT
Salon Medusa - West Hartford, CT
Salon Medusa - West Hartford, CT


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I had walked by this salon many times and finally decided to give it a try. I had such a great experience - the receptionist helped to match me with a stylist that would be a goo...


I will not be returning to Salon Medusa. I stopped in one night after work to talk to them about pricing and make an appointment. Upon walking in the door, the receptionist seemed...

Editorial review from Citysearch 4/5/2014

I have been going here since it started (Lena is my stylist) and I would never go anywhere else in the area. It's always bright and upbeat and everyone I encounter is warm and friendly, but best of all, I always walk out happy with my hair. The past couple of years I started using a red that Lena came up and I get compliments on it without fail, starting as soon as I walk out of the salon. more

Editorial review from Citysearch 3/30/2014

I think this is one of the best hair salons in West Hartford. I've had my hair cut by Lena a few times now, and she always does a great job. She's been really good about coming up with ideas for me when I want a change. I would definitely recommend this salon. more

Editorial review from Citysearch 3/20/2014

I've been going to Salon Medusa for years. I can't say enough good things about the salon, the service that I get and the great energy the Salon has. No one has ever done my hair better!!!! You guys rock!!!! more

Editorial review from Citysearch 2/26/2014

I love this salon. I have gone here for several years, and I am always happy with my haircut and color. The only bad experience I've had was a few years ago when my regular stylist was out and I tried someone else. I found her to be rude and unprofessional, and I didn't think the haircut was great. However I have noticed that she no longer works there. My stylist is really good at making sure I look up-to-date but still age appropriate. I like the upbeat atmosphere as well, I always leave feeling good. more

Absolute worst experience of my life 1/10/2012

If you want to be belittled and given horrible service from a salon owned by a rude, hideously ugly ( inside and out) indiviidual, then go to Salon Medusa. It is possibly the most unprofessional environment I have been in a salon. For some reason these people feel that they are entitled to be rude and surly to their clientele, because they have some little scrap of paper that says they are awesome from the Hartford Advocate.....guess what? Nobody cares. I could see if this was a busy salon so they could feel like they could afford to lose business, when I called for an appointment they had openings for the next day, and when I went there was one other customer there. After getting a babysitter and making time to get there, the owner refused to cut my hair because I talked to him about my hair color for 15 minutes and he said I talked too much, and told me to leave!!!!!!! (which was really because I asked for a trendy highlight that I had seen in new york, and he's so busy doing west Hartford mom hair, that he doesn't know how to do cool, young hair.) Absolutely horrible, I cannot stress it enough...... These people are rude pompous idiots that think they are very important because they beg their clients to vote for them in the Hartford Advocate and then they win and get a sign for the door of their offensively ugly and tacky salon....... more

great experience 9/16/2011

I had walked by this salon many times and finally decided to give it a try. I had such a great experience - the receptionist helped to match me with a stylist that would be a good fit. I got a haircut, and ended up going back for a color. I really felt my stylist listened to me and gave me advice on what would work best. I've been to other ""top"" salons in the area and always felt the stylists just did what they wanted, not what I needed. I would definitly recommend this salon. more

I LOVE THIS SALON!!! 4/30/2011

I have gone to Donald quite a few times now and have had excellent service. The first time we met he made me feel as though I have known him for years! He is very personable and knowledgable. I read some of these reviews and have never had a bad experience. The receptionist is always very nice too. I travel an hour to see Donald and he hasnt let me down yet. He is the first to really get my hair thats why I keep going to him. I am always getting compliments on my cut and color and I owe it to Salon Medusa! I would recommend this salon to anyone. more

really? top salon? 3/25/2011

so i heard about this place and was told it was up to date and current with 2011 hair trends. first of all when i called, whoever answered the phone was rude -- it seemed as if he was to fabulous to be polite -- and educated!!!! and when i asked if anyone was familiar with a huge trend right now, the OMBRE color, it was big no followed by a ""we dont do that here"" answer --(worn on drew barrymore, rachel bilson, alexa chung etcc) last time i checked Vouge, Elle, Harpers and countless others - this was the look for spring the rude person who answered the phone quickly dismissed me and had no idea what i was talking about...(bad sign) -- i would not have entered that place anyways after they didn't know -- for this little, small time, place to say they are current and clearly they are NOT -- is a travesty! ive been to many high end salons in LA and NY -- at least they are on trend i guess doing blonde foils for the ladies that lunch in west hartford is all that they can do... stay away!!!! more

What a ""Nightmare"" 11/1/2010

I was a regulare customer at Medusa's. Lorie was my stylist. One day I went in for the works. A color,highlight,and trim. I had discussed with Lorie not to Layer my hair anymore because i wanted to grow out the layers into one straight length. So after doing a nice job on my left side, she took her sciccors and started layering the front right side of my hair. It looked like a lawn mower had run through it, To make things worse, she didn't blend the layers. I had a very important social event to go to that weekend and I was so embarressed by the sight of my hair. It was a ""Nightmare"". Needless to say, I never returned back to that Salon. The staff was not friendly or courtious at all. They made me feel like I was an inconvienous to them. There noses were always up in the air. It took months for my hair to start to look normal again after Lorie took a ""Hacksaw"" to it. I suggest you all "" Stay away"" from that place!! more

Great Salon - very happy 6/6/2010

I have had my hair done at Salon Medusa for several years. I am always happy with the results - pretty, natural looking highlights, a good cut, and my stylist never lets me leave without a good blow-out. I also enjoy the atmosphere - it's very funky and fun, but still really relaxing. I would recommend this salon to anyone! more

RUSHED 1/10/2009

If you want to be squeezed in between a bunch of other customers then this is the place for you. I was disappointed in a service, voiced my disappointed and was called Ms Fussy......Not the service I expected. more

Best salon in Hartford 7/9/2008

Don't believe any bad reviews! It is THE BEST salon in Connecticut! It's simply superb. My hair has never looked better. Not to mention I really enjoyed the atmosphere in ""Medusa"". Everyone was extremely professional and nice. more

No longer my salon 4/23/2008

I have been going to Salon Medusa for a few years, and even though I wasn't exactly pleased with the service I kept on coming back. I have tried a few different stylists, none of whom gave me a great haircut or listened to what I wanted. Furthermore, the staff is EXTREMELY unprofessional. Every single time I have gotten my hair done there, I hear several stylists openly make fun of customers. I have also been ""swapped"" with other stylists several times-ie my stylist didn't allow enough time for me so she had to balance her work between me and another customer. I have seen this happen to other customers with different stylists, so I know that this is common practice. If that isn't bad enough, many of the stylists go outside for smoking breaks while they wait for your hair to dry, then come back stinking of smoke and touching your hair without washing their hands. more

Unprofessional. Avoid. 3/18/2008

I will not be returning to Salon Medusa. I stopped in one night after work to talk to them about pricing and make an appointment. Upon walking in the door, the receptionist seemed almost too nice. There was another girl standing near the reception desk as well. I think she was the sweeper in the place. They wouldn't stop complimenting me which I found extremely obnoxious and completely insincere. They asked what kind of style I wanted. I explained I liked my style the way it is; I just neded a trim and a little refresh. I ended up booking an appointment with Nicole for later that week. Fast forward to the night of the appointment. I showed up about 10 minutes early. The receptionist told me Nicole was with another client and asked if I would mind waiting? ""Sure,"" I told her, ""I'm early anyway."" I sat down and began reading a magazine. After 15 minutes, I looked up to see what was going on. No one acknowledged me, so I kept reading my magazine. The phone rang and the receptionist picked it up. She giggled a little bit and then said, ""Okay, see you in a little bit. Bye."" I looked at her. She smiled, ""Nicole will be here in like 5 minutes."" I smiled sweetly back at her while cursing her out in my head. Nicole wasn't even there! Another 5 minutes passed and the receptionist, in order to avoid having to talk to me, got up and sat in the back of the salon gosipping to two other stylists and that sweeper girl. There were no other clients in the salon. I finished the magazine. Over 30 minutes had elapsed. I stood up to get my jacket. A stylist ran up to me and asked if everything was alright. I told her I was very busy and had to leave. I had been waiting for nearly 40 minutes. The receptionist walked up to me and asked if I wanted to make another appointment. I told her no. Apparently Salon Medusa is doing so well they don't need my business. I have since moved on to a more curteous and professional salon up the street - Salon Capellini. more

Don't Believe ANY Bad Reviews! 2/23/2008

After searching online, I found Salon Medusa was rated Best Of by the Hartford Advocate 6 years in a row. Since I decided to cut my LONG hair into a pixie cut, I wanted to make sure I went somewhere good. Unfortunately, I read some of these reviews and got nervous about having Robert as my stylist. I called them back and told them frankly what I had read and why I was concerned. The woman I spoke to was very understanding and told me that I could come in and if I was nervous or uncomfortable, I could reschedule with someone else, no problem. Pros: Very talented, fun atmosphere, perfectionist stylists mean you get a great cut Cons: Eyebrow waxing is pricey (but very good) more

Best cut and color in Hartford County 10/3/2007

I have spent 9 years looking for a hairstylist that can cut my naturally curly hair to where I don't look like bozo the search is over! Nicole at Salon Medusa does it right every time. My experience started as a mention by a friend to check it out, I live across the river and made the trip in a desperate attempt to tame my mane. It is now a treat to drive over to the salon, I can grab a bite in West Hartford Center, then get my haircut and enjoy the fantastic chocolates that are always laying around the salon. My color experience there has been great Nicole does a great job meeting my needs and always offers great ideas. Would pass the recommendation on to other friends. Pros: Atmosphere, Conversation, Chocolates more

Great Salon, Great Stylists, Great Atmosphere!!! 9/28/2007

I have been going to Salon Medusa since it first opened. I feel that the salon is welcoming and inviting. Each time I walk through the doors, I am greeted with warm hospitality. When I go to a salon, I want it to be a lasting experience. A place where I can get my hair cut, colored and enjoy pleasant conversation. I don?t want to be known as just another client. At Medusa?s, many of the stylists acknowledge me by name which makes me feel important. I love that every time I walk in there is a new decor. Walking into Salon Medusa makes me feel like I am in NY without the NY prices. Pros: Not enough space to write all the pros! Cons: I can't think of one! more

""The Best In Hartford"" for a reason! 9/28/2007

I have been getting my hair cut and colored at Salon Medusa since the day they opened their doors! . I travel 1.5 hours every month from western MA just to get my hair done! It is CHIC, soothing, elegant, professional and fun! The talent in this salon is unbelievable! ALL the stylist are amazing and leave their clients feeling like they have just gotten the hair experience of their lives! I have NEVER seen anyone leave unhappy. The owners ( Steven & Sandro ), are a force to be reckoned with. This powerhouse duo have amazing personality and talent! They will make your experience so gratifying that you will never want to leave and will always look forward to coming back! My heartfelt gratitude goes out to the entire staff of Salon Medusa for giving me great hair and a monthly treat to look forward to! Pros: Talent! Consistency! Amazing Customer Service! Ambience! Cons: are you crazy? NO cons! more

best hair salon 9/27/2007

I love Salon Medusa...I have been to MANY salons over many years, none have kept me as a client, until now. Not only do I get a great haircut, but I always have a fun experience. Steven is wonderful and has taught me how to do my hair...I can style it myself at home and look like I came from the salon! My cut and color is ALWAYS perfect, never faultering. I have, and will keep, reccommending Salon Medusa to friends and family. You should not hesitate to call, the sooner you do, the quicker and luckier you will be to call yourself one of thier clients Pros: atmosphere, staff Cons: parking more

Fun and Fabulous 9/27/2007

I have been seeing Steven at salon Medusa since he opened the shop as it was the only place I would trust to cut my hair outside of NYC. Never have I been dissatisfied with this decision. My sister even waits to get her hair cut until she flies in for a visit from Chicago as she has not found anyone whom she likes in Chicago to cut and style her hair. Steven's styling ability is consistent and careful and he does exactly what is asked even if he may think there are better options for the client. I have also seen him develop looks for people whom have no idea what they want (including me and my sister in the past) and those clients have always been pleased. The atmosphere is a vibrant, youthful, party atmosphere designed to promote creativity. It's always an event where you leave feeling beautiful. I will continue to recommend. more
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Additional information

  • Hours:

    Tue - Thu, 9am - 6pm; Fri, 10am - 7pm; Sat, 9am - 6pm; Sun - Mon, closed