Never have I been treated so atrociously by a customer service representative.  The woman with the short brown hair and the strident speaking voice was absolutely abominable.  I believe she was the manager (name was Kim) because the clueless receptionist kept prodding her for answers to menial questions.  If you value being treated like a human being, I highly suggest you look elsewhere.  Truly.  I've seen dogs receive better customer service than I got at this place.
Pros:  None.
Cons:  Exceptionally rude customer service representatives.
                        
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