Rosemount Eye Clinic

Hello Emily P.:\r \r My apology that you did not have a wonderful experience when you came in for your contact lens (CL) exam at Rosemount Eye Clinic. Our staff strives to make each paitent's experience a very positive one. \r \r First, I hope you will contact Dr. Kniefel regarding your eye care needs. It is concerning when you mentioned that you cannot see. Was it like that when you can in for your CL check-up? Please call our office at your earliest convenience so we can address this urgent matter. \r \r Regarding your 15% back. When you review your insurance benefits you will notice that your plan has two options. One that contributes to the purchase of your contact lenses and the other option reimburses you 15% of your CL exam which is why you were charged the amount in question. (Should you have further questions regarding the benefits of your vision service plan I would contact your HR representative). \r \r Thank you for taking time to express your concerns. We would appreciate to continue to take care of your eye care needs in the future. more

Ridiculously unorganized and misinformed eye clinic. I really liked the eye doctor that I saw, but the office people are a joke.\r When I made my appointment I told the woman on the phone that I didn't think I had an insurance card for my eye insurance, she said that is fine they could look it up by my social security number, which I gave to her upon making my appointment. 1 month later I had my appointment and the first thing the front desk lady said was ""oh we couldn't find your benefits"" so...should I reschedule? No its fine, your health insurance will cover your exam.\r So I went ahead with my exam, when I got out the same woman told me that my bill was 90 dollars, for the contact exam. Would have been nice to know about that before hand, she charged my card and couldn't get me a receipt, she promised to mail it to me, but never did... But she told me not to worry if my benefits went through that I would get all but 20 dollars back, because that is what the co-pay is. \r When I got home, I found where to print my insurance card and immediately called with my member number and asked them to call me when they figured it out....never got a call....\r When I went to my contact check up 1.5 weeks later, I was informed that I would only be getting 15% of my 90 dollars back ($13.50) because that is what they *THINK* my co-pay is...think....when my benefits that I printed clearly said UP TO $60 co-pay. \r Needless to say they nickel and dimed me, the lady I dealt with at the front desk had no idea what was going on, my prescription is messed up and I can't see.\r \r Needless to say I will not ever go back here and will be spending money out of pocket to go somewhere else, because this place is a joke. more