WARNING TO ALL BRIDES: DO NOT USE THIS FLORIST!!!
Phew...what a relief to read these other 1 star reviews here and know that I am not the only one whose wedding got DESTROYED by Roots. I thought Rachael, the owner, just hated me and sabotaged my wedding on purpose. :) Now, I realize, they are just completely incompetent and inconsiderate.
To begin with, my first meeting with her went well (despite the fact that she was 45 minutes late - which should have been a warning sign - and had a ""migraine"" ...read hangover). I brought in photos of exactly what I wanted, and gave her my budget and she said it looked beautiful and was excited to do it all! ""Great"", I thought, and I booked her that day. We wrote up a contact of everything we had discussed and off I went, back to San Francisco thinking I had found the perfect florist. As the months went by, I found it impossible to get in touch with her (as others here have mentioned), but tried not to worry. However, all hell began to break lose when I came back into town for my wedding weekend.
Two days before my wedding, she met me at my venue in Park City for a walk through of the space, and all of a sudden, starts telling me that she cannot do what we agreed upon within my budget. As if I didn't have enough stress two days before the wedding... My husband ends up having to call her and fight it out while I am too upset to even talk to her. He agrees to pay her more money to get me exactly what I wanted, and what we had a signed contract for. Already I am pissed...but it gets SO much worse...
Enter the BIG DAY! She shows up LATE with NOTHING like what I ordered!!! Even after we gave her more money to get it done!! She had completely cut down the flowers to almost nothing, didn't complete the centerpieces, didn't make the bouquets I had ordered, and like others mentioned, made no boutineers or corsages for the parents. I was devastated. I had designed my entire wedding decor around the centerpieces that I had given her a photo of, and she didn't even make what I ordered. When I saw what she had done, I spent the moments before walking down the aisle in the bathroom CRYING over the flowers on my wedding day. What a nightmare.
In retrospect, she spent our entire first meeting talking about her bitter divorce, so it seems to me this woman just HATES brides and hates seeing anyone happy on their wedding day. I am not sure who these people are that have posted 5 star reviews, but where I am from, a contract is a contract, and brides should get what they pay for!
WARNING TO ALL BRIDES: DO NOT USE THIS FLORIST!!!
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