Never ever purchase any kind of flooring products from RC Willey. I decided to use their flooring department to tile my living area and install hardwood in a small section of the family room. It's a decision I wish I had never made. The quality of the products were deplorable and the installation was even worse! However, I would never have imagined that the customer service and the store management support and response to the situation would be far, far worse than the materials and the installation. I have been a customer of RC Willey for many years and have spent thousands and thousands of dollars in their Summerlin, NV store. Generally, I have been very pleased with my purchases and the sales associates I worked with in the past. However, these patently incompetent flooring department ""professionals"", in concert with the store manager at the Summerlin store, are the notable exceptions. They proved to be a serious waste of my time and hard earned money. On top of all the aggravation, disregard and disrespect they put me through after complaining about all the issues, which by the way has never been resolved, I've been requesting to receive copies of my invoices showing all the adjustments that should have been done after my original order, over and over again. They kept saying they will have them next time, or they will be mailing them to me, bla bla bla, bla bla bla..... As of today, I still have not received them, even after requesting them directly from the store manager. I even asked the store manager to print them and have them ready in the store, so I can go and pick them up myself. Still nothing! this has been going on for few months. If this store manager treats a client who has spent over $60,000 throughout 3 to 4 years in his store, I cannot imagine how he has treated or is going to treat other customers who have reached out to him or will be reaching out to him in order to resolve issues they may come across with their purchases. RC Willey has two very important Mission Statements and it's all over their stores. It's about how they listen to their customers - ""Every RC Willey team member contributes to a positive and memorable customer experience"" - ""Their professionals work tirelessly to ensure their customers are completely satisfied with their experience and purchases "" - "" They will do everything in their power to make it right"" Obviously, the flooring department and the store manager at this branch, have not read their Customer Satisfaction Guaranteed Statements, or just decided they don't want to embrace them. Perhaps they would be better served working for RC Willey competitors? RC Willey certainly would be better off! Just a suggestion!
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