Protronicstv.com

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1111 Bowman Rd Ste A
Mount Pleasant, SC 29464

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(843) 881-8309
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Protronicstv.com - Mount Pleasant, SC
Protronicstv.com - Mount Pleasant, SC
Protronicstv.com - Mount Pleasant, SC
Reviews
( 6 )
( 2 )
( 1 )
( 1 )
( 8 )

Best

Had the 'Bugs & White Dots issue with my Mitsubishi WD65735 DLP TV. Being it was 5 years old, it was way out of warranty. TI supplied a whole bunch of defective DLP chips to Mit...

Worst

1st and last time

Very helpful 2/9/2013

I took my tv to Protronics to be repaired about 3 weeks ago. I received a call from Derek, the owner, a few days later with the status of the tv. He was very honest in letting me know that I would be better off getting a new tv than repairing the broken one I had because the panel was bad. He even kept in contact with me and called when they had a used TV similar to mine for sale. He gave me a very fair price on the used TV and saved me a lot of money. I would recommend this business if you want good customer service and fair pricing. more
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Editorial review from Citysearch 9/22/2012

Came to house on time and fixed my TV. No complaints. more
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Rudest people I have ever encountered! 6/26/2012

The rudest tech ever! I was astounded at the way he talked to me. All because I asked him to allow me to call my warranty company and see if there was any alternative to having him take the TV to Mt. Pleasant (I live in Pawleys Island) and he told me it would be at least a week before I could get it back. He told me I could call whoever I wanted but he had to leave because he had other customers. It got worse when I asked him why he was being so rude to me. After he stormed out, I called his boss. He told me he would have told me exactly the same thing. I told him I was going to complain to the warranty company and the BBB. He laughed and told me I had too much time on my hands.\r \r All I wanted to do is make a phone call and verify that the person paying the bill wanted me to allow them to take it.\r \r Unless you enjoy being treated like dirt in your own home, stay away. I would never let these people touch any thing I own. more
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null 6/26/2012

Worst, rudest tech ever! My 1 1/2 yr old 42 in Samsung TV was under an extended warranty plan. Since the company they recommended could not come for several days, I asked if they could send someone else sooner. They stated that they could send Protronics but that they did not have a good customer satisfaction rating so they really did not want to. I requested Protronics. How bad could they be? They were scheduled to come to my home on Monday 6/25. On Monday they called and said they could not come until Tuesday. I agreed. Pros: null Cons: null more
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Outstanding Experience ! 1/13/2012

Protronics performed warranty work (total replacement of my LED screen) on my LG television. Derek and his staff were a pleasure to work with ! As I live nearly 2 hrs. from their business, pick and and delivery of the TV could have made this a logistical nightmare. It turned out to be just the opposite. Pros: null Cons: null more
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TERRIBLE BUSINESS 5/20/2011

There mission statement: To provide quality electronics repair and computer solutions to large numbers of customers at competitive prices. To treat our customers and employees with respect and run our business using Biblical principles thus insuring a compelling future in this life and an eternal future in the next. more
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Friendly and Helpful 5/6/2011

I had been to several other locations in the Charleston area to try and get help with my plasma TV. I originally had bought it at Best Buy and went through quite a bit of trouble trying to get any help from them. more
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Friendly Service and Fast Turnaround Tim 2/2/2010

Great service! I was relieved after some of the reviews I had read to have such a pleasant experience with this business. I don't know what these are people are talking about, but I thought the customer service was fine. I was very pleased to be helped by Derek, the actual owner of the business and the turnaround time on my tv being fixed was much faster than I had expected for such a small business. I would definitely recommend this company to others who have a problem with their tvs or other electronics! more
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Great Service and Fast Turnaround Time! 2/1/2010

Great service! I was relieved after some of the reviews I had read to have such a pleasant experience with this business. I don't know what these are people are talking about, but I thought the customer service was fine. I was very pleased to be helped by Derek, the actual owner of the business and the turnaround time on my tv being fixed was much faster than I had expected for such a small business. I would definitely recommend this company to others who have a problem with their tvs or other electronics! Pros: Great Service, Friendly Management and Employees Cons: NONE! more
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Protronics Tv Inc is Allright 1/8/2010

I had previously gave a bad review on this company due to being lazy and uninformative but after speaking with Kenwood directly the delays seem understandable. hope things follow up well. I state it as satisfactory for the moment and will adjust accordingly on outcome. more
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THEY SUCK****** 12/3/2009

This business is a piece of s#@it they are very unprofessional and do not repair items in a reasonable amount of time. They need to be closed down as they serve no purpose in business. Derek is the mistress of this business and a down right idiot. ***if they are the only ones that can repair your equipment then you may as well throw it out. They are worthless******* more
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Protronics Tv Inc is RIDICULOUS!! 9/30/2009

This was the first and last time that I will ever use this business!! Terrible customer service and management! My tip to you is to stay away from this company! more
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The worst customer service EVER!!! 9/30/2009

I have never dealt with a more unprofessional company in my life! The staff was utterly rude and unfriendly. I will NEVER spend any of my hard earned money at this establishment and I look forward to telling everyone in town about my absolutely ridiculous experience with them - completely ABSURD!! They would be wise to remember that they are not the only ones in this area who can fix a TV. Perhaps a lesson in customer service would do them well. more
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Efficient, Freindly and Profesional 8/13/2009

We had a Power Board go bad on a TV just before its warranty expired. Derek, Jared, Butch, the fellow who unloaded the TV from my car...everyone we had contact was professional and worked hard getting us to the right people for free replacement parts. (They could have fixed it w/o doing that b/c we gave them permission. We thought the TV warranty had expired.) When the TV manufacturer was unable to produce the part (back ordered,) Protronics TV offered to help us ship the TV and even offered to accept the new replacement TV for us b/c we will be going to be gone for several weeks. I returned to them b/c many years ago they gave us wonderful service on a small kitchen TV. It is apparent they continue to be on top of things with the new generation TVs!! Don't go anywhere else!!! mvt Pros: Wonderful personalized service Cons: None! more
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Poor Service 4/21/2008

Slow, very hard to get waited on in store, much more interested in talking on the phone. Didn't call with estimate as promised, I had to call them after 5 weeks. Went to pick up product and said it wasn't ready. Went back to pick it up and they had thrown it away-only three days after I tried to pick it up! more
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It will take til Christmas if you go to Protronics 11/9/2005

I had protronics pick up my plasma on October 24th or 25th. I was told it would be classified as a "Rush" repair order since they had worked on the same tv in August...for the same problem it has now. I have spoken to them on several occasions since the pick up. As of today, November 9, they have yet to begin working on the repair. In fact, I'm 6 in line for the repair. Last week I was 3rd in line. Go figure? Their excuse is too many parts coming in, we're backed up, etc.etc. As a business owner myself, common knowledge tells me that if you're too busy to service your clients then hire more employees. I would not recommend this company to anyone. Mark more
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very good service 9/6/2005

We had a problem with a vcr/tv combo and most businesses we took it to said it would cost more to repair than to purchase a new one, but a friend told me about this store and the owner waited on us and gave us great service and charged only $40. It's very small, but they give great service. PROS: honest, reasonable, quick turnaround time CONS: none more
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Owner Message

  • We specialize in the repair of the following: Plasma, Lcd, Led, and DLP  televisons.  Coventional tube televisions. TV/VCR combos and TV/VCR/DVD combos.Home and Car Stereos. Microwaves. Camcorders and most other types of electronics or small appliances.

    We will be glad to attempt to repair any type of electronics product you may be having problems with

     

     

     

Additional information
  • Neighborhoods: Mount Pleasant to Highway 41
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